Assistant Manager – Admissions & Retail

  • Full Time
  • Weybridge, Surrey
  • £23,000 - £25,000 per annum GBP / Year

Website BrooklandsMuseu Brooklands Museum Trust

Assistant Admissions & Retail Manager

Location: Weybridge, Surrey

Salary Range: £23000 – 25000 per annum

Hours: 40 hours per week, Will be required to work regular weekends, some evenings, and public holidays, including New Year’s Day. Time in lieu will be given for public holidays. Some event days may require an early start/late finish.

Job type: Permanent, Full-time


The Admissions and Retail Team are part of the Visitor Experience Operation and responsible for welcoming over 185,000 visitors to Brooklands Museum each year.  VIPs, corporate hospitality guests, school groups, Brooklands Members and members of the public will all experience the warmest of welcomes from you whether it is through a car window on arrival in our car park, at our admissions desk or through a fast track entrance on an event day.   You will engage with every visitor, offering them help and advice for their visit and with their purchases.


About the Assistant Admissions & Retail Manager:

You will work with the Admissions & Retail Manager to oversee the daily operation of the Admissions and Retail Team and ensure they are consistently set up for success.  You will help manage, coach and motivate the team to provide all visitors with an engaging welcome and a friendly goodbye, maximise income opportunities through eliciting voluntary donations, ensuring that upselling is delivered for Gift Aid on Entry admission and sales of shop merchandise, assisting shoppers when necessary.   Supporting the ongoing development of team members, you’ll not be afraid of providing timely and relevant developmental feedback as well as recognising and praising success.

You’ll be responsible for the presentation of the visitor journey from the arrival experience at our visitor car park and our events entrances, through to our admissions and retail buildings and the surrounding outdoor areas.   With a great eye for detail you’ll ensure that all areas are cleaned, uncluttered and well-presented prior to opening and displays are replenished throughout the day in a timely manner, maximisung the display opportunities for the relevant visitor profile.  You’ll ensure a tidy working environment is maintained throughout the day.


Working with the Admissions & Retail Manager you will help plan sales promotions and targeted product ranges to help maximise revenue.


You will assist with stock ordering, check deliveries are accurate, price stock and ensure shop displays are replenished.  You’ll be involved in the manual handling of stock, including lifting heavy boxes as required from time to time for which training will be provided.

Working closely with staff from other departments you will ensure that you keep up to date with developments in the museum including changes on our offer, new events and activities.  You’ll be responsible for making sure the team are always aware of what is happening at the museum and have a detailed knowledge of our events and retail products so they can confidently impart this with visitors.


You may be required to work with pop-up shop opportunities, both on site and at occasional offsite events supported by the Museum.

You will attend out of hours staff meetings and training when necessary.

You may be asked to work on your own remotely in other areas of the Museum site, some of these locations may be outdoors.

You will deputise for the Admissions and Retail Manager from time to time as required by the business.

When required you may be asked to cover as the site ‘Duty Manager’


Requirements of the Admissions & Retail Team Leader:

Previous experience working in a retail and/or visitor operation with working knowledge of retail best practice, (including selling, merchandising, stock control) and delivery of great customer service within a target driven environment.
Previous experience of team supervision with ability to inspire and motivate team, dealing with any issues as they arise.
Experience of training and presenting to groups of people
Experience creating documents that capture operational process and procedures for use during inductions and ongoing training.
Experience in recruitment, induction and ongoing training of team members
Awareness of Health & Safety, and compliance requirements
Confident using IT
Cash handling and till experience
Experience of EPOS back office systems
Experience of creating and managing staff rota
Display behaviour that is professional, respectful, engaging, confident and enthusiastic. Ensure that visitor complaints are dealt with/resolved in a prompt and professional manner, personally handling complaints, escalating as appropriate.
A current First Aid qualification, or the willingness to be trained is essential.
Previous Duty Management experience is desirable, but not essential.
If you feel like you meet the above criteria for the Assistant Admissions & Retail Team Manager, then please apply now!


Once we receive your CV, we will send you the full job description and ask you to submit a cover letter answering the following question:

In no more than 500 words, please describe the relevant skills and experience that you can bring to this role.


Please note, that only applications which submit an answer to the above question will be considered.


Closing Date: 5th February 2023, however we may close applications early if we receive a large number of applications.

For more info & to apply:

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