News

Surrey Police launches survey to determine how safe women feel in the county

A survey to gather women’s experiences and thoughts on personal safety was launched in Surrey on Monday (12 April) as part of a wider Force initiative to make everyone feel safe. 

Since the tragic death of Sarah Everard in London, women across the UK have been prompted to share their experiences of feeling unsafe, harassed or intimidated. The survey, which has been inspired by the Cumbria Police’s ‘Call It Out’ campaign, seeks to understand concerns of women across the county and use this information to look at what the Force could be doing differently. 

In Surrey, we want to support women who want to share these experiences and are encouraging them to fill in this survey.  

The survey is anonymous and can be completed here: https://www.smartsurvey.co.uk/s/FBTJZX/

It will run until Monday, 3 May. 

Deputy Chief Constable, Nev Kemp said: “We are encouraging women across Surrey to fill in this survey to help us better understand how they are feeling and whether there is any more or anything we could be doing differently to help them feel safe. 

“Our mission is for people in Surrey to be safe and feel safe and whilst we know that anyone can feel harassed and intimidated, we are keen to better understand the experiences of women with this survey. The information collected from this survey will be reviewed by Surrey Police and Surrey’s Police and Crime Commissioner.


“As the police, we have an important role in addressing these issues which are currently being discussed at a national level and we understand that concerns around personal safety can also be in a domestic environment. We would like to reassure everyone that we take reports of being feeling unsafe or being harassed very seriously.” 

If you have been the victim of crime, please contact us via: 

 • Webchat on our website https://www.surrey.police.uk/

• Online https://www.surrey.police.uk/ro/report/ocr/af/how-to-report-a-crime/

• Calling us on 101


There are also a number of support services available in Surrey, regardless on whether the police have been contacted or not. Details on helplines for various support services can be found here: https://www.surrey.police.uk/advice/advice-and-information/daa/domestic-abuse/support-helplines/

GP Federation Works with Local Partners to Launch Mobile Vaccination Unit in Surrey

GP Federation, Alliance for Better Care (ABC), has launched a new Covid-19 Mobile Vaccination Unit today in Surrey, aimed at providing vaccinations to people who face additional challenges accessing vaccination sites. The project, which is staffed by ABC’s Community Team is the second Mobile Vaccination Unit to be launched by the federation and has, once again, been created in partnership with Metrobus.

The first site to host the bus in Surrey is the Merstham Community Hub which is run by the Merstham Community Facilities Trust. The unit’s locations are planned by ABC’s central team, working with the local GP practices and other community hosts.

Appointments for the mobile unit are by invitation only and are booked by the federation’s GP practices. The team therefore ask that the public wait to be invited.

ABC has partnered with numerous local organisations to bring the project to life including, Moathouse Surgery, Merstham Community Hub, Merstham Mix Café and Reigate and Banstead Council.

Lena Abdu, PCN Development Manager at Alliance for Better Care, is leading the Surrey project. She said: “We are extremely proud to have rolled out a second Mobile Vaccination Unit in the region. The first unit, which ABC launched in Crawley, was the brainchild of Leacroft Practice Manager, Matt Cullis and was a huge success in broadening the reach of our vaccination programme. Our aim has always been to ensure that every member of our community is afforded access to the vaccine and the bus has become an essential component in doing just that.”

Leader of Reigate & Banstead Borough Council, Mark Brunt said: “We are delighted that this mobile facility will be hosted in Merstham – to help some of our more vulnerable residents and those less able to travel to receive the vaccine. We are also pleased to be able to support this important initiative with the help of our incredible local volunteers, who continue to give their time to the collective battle against coronavirus.”

The bus provides a self-contained, clean and safe location for vaccinations to take place, and benefits from its inbuilt one-way system.

Brighton & Hove and Metrobus Managing Director Martin Harris said: “We are pleased and proud to get behind the roll out of the NHS Covid-19 vaccination programme. I’d like to thank Metrobus colleagues and our NHS partners, Alliance for Better Care, for their hard work in mobilising this vital service so quickly.”

Alliance for Better Care is a GP Federation covering East Surrey, Crawley, Horsham and Mid Sussex. It has launched seven vaccination sites and its team have administered more than 90,000 vaccinations to date.

For more information CLICK HERE

Mobile Vaccination Unit Is Supported By: 

Dog Thefts in Surrey

MESSAGE FROM SURREY POLICE REGARDING DOG THEFTS IN SURREY:
 
Dog thefts have been a hot topic on social media recently, so we wanted to address this issue with you here.
 
Throughout lockdown we have seen an increased demand for pets, particularly dogs. Google search results for “buy a puppy” increased by 115% since the beginning of lockdown, and this demand has led to a subsequent increase in prices. Sadly this means that criminals are stealing dogs to breed from or sell on for a profit, and this is true across the UK as a whole.
 
In Surrey, the number of reported dog thefts remains low. However, this may mean that there are thefts or attempted thefts that have not been reported to police. If you or someone you know has experienced or witnessed a dog theft or attempted dog theft, we need you to tell us.
If you want to share the information you have on social media, please make sure you have a police reference number; either a report number, or a call log number from when you reported it on the phone or online, and include that in your post.
 
Without reference numbers, there could appear to be more dog thefts than there actually are in reality. If you see information shared without a police reference number, please check that it was reported to us before passing the information on. If not, please encourage that person to do so.
 
It has also come to our attention that there are questions online regarding cable ties fastened to lampposts. This is something that other police forces have received queries about, and concerns that these are used as markers to indicate properties containing dogs. To our knowledge, there is no correlation between cable ties on lampposts and dog thieves. If you have any information contrary to that, please report it to us.
 
You can report any information you have about dog thefts to us via
Webchat on our website
• Online – http://orlo.uk/vRutm
• Calling us on 101
 
Alternatively, if you do not wish to leave your name, please call the independent charity Crimestoppers on 0800 555 111.
 
To protect your dogs from theft, we would recommend the following:
Ensure your pet is microchipped and registered with up to date information. There are 15 pet microchip databases you can choose from that meet government standards, and you can find the list here: http://orlo.uk/mFoJ8
• Invest in a collar and name tag, but use your surname rather than your pet’s name on name tags. Include your telephone number so you can be easily contacted if your pet is found.
• Take plenty of clear photos of your pet (not hard for most animal lovers!). Remember to include any distinctive markings that could identify your pet.
• Don’t leave your dog unattended in the garden, the car or outside shops if at all possible.
• Review your social media security settings, and be careful with the details you share, especially when it comes to your pets, your location or your favourite walking spots.
• Pay attention to your surroundings and know where your dog is at all times when out walking. Be mindful of anyone trying to distract you or draw your dog’s attention away from you. If you feel that someone is following or watching you and your dog in a way that makes you feel uncomfortable, call police.
• We know that some dogs may live in kennels outside. Please ensure you make it as hard as possible for some to break in. Use multiple locks and have CCTV cameras covering the kennel as a deterrent.
• Ensure all gates are locked at top and bottom with a shoot bolt and padlock.
• Ensure gardens and yards are secure so that no one can gain entry or pull your dog out. Make sure fences and hedges are secure, with no gaps that a dog can squeeze through.
• Consider driveway alarms and CCTV – these can act as a visual as well as a physical deterrent.
• If you are concerned for your safety or that of your dog, we recommend investing in a personal safety alarm. Please do not carry anything that can be used as a weapon.
 
If your dog is stolen, call police on 999 or report it to us via our website: http://orlo.uk/LIhWF
 
Notify your microchip database provider immediately and advise http://orlo.uk/Czbjq either via their website or Facebook page. They will offer help, support and advice.

Reaching out to provide flu and Covid jabs to people who are homeless

People who are homeless in Surrey are being offered the opportunity to receive flu and Covid jabs this winter, all thanks to a potentially lifesaving initiative by Surrey Heartlands Integrated Care System (ICS) and local partners within the Surrey Homeless Multi-Agency Group.

Working together throughout the winter, they successfully set up outreach flu clinic sessions at hostels and other support settings along with the option of a mobile unit to provide further outreach. The initiative involved reaching out to people who are homeless, many of whom have longer term health conditions, in an attempt to make it easier for them to access the flu vaccine.

People living on the streets or those with no permanent address may come into contact with a large number of people and they are at risk of contracting and passing on coronavirus. Building on the learning gained during the flu vaccination rollout, Surrey Heartlands ICS and Surrey Homeless Multi-Agency Group are now working with services, including voluntary groups, to enable people who are homeless to receive the Covid-19 vaccination.

This year it is more important than ever that people who are most at risk of flu and Covid-19 are vaccinated. The best way to avoid getting flu and coronavirus is by having the vaccinations and doing so reduces the risk of developing the illnesses significantly.

Sinead Mooney, Surrey County Council Cabinet Member for Adult Social Care and Public Health said: ““People who have no permanent home are some of the most vulnerable in our county and we’re pleased to be able to offer them the Covid-19 vaccine. Thanks to outreach work in the community through partners and voluntary groups, we’ve been giving the flu jab to homeless people this winter and now we’ll be using a similar approach to support access to the Covid-19 jab.

“We’re committed to tackling health inequalities so that everyone in the community is able to thrive and no one is left behind. This is an example of how we’re working with partners to put that ambition into practice.”

Dr Charlotte Canniff, Clinical Chair, Surrey Heartlands CCG and local GP said: “This year with Covid-19 circulating, Covid-19 immunisations are more important than ever to reduce infections, protect the vulnerable in our community, protect each other and protect the NHS. Local practices and support services are facing numerous additional pressures this winter and the actions of all those involved is nothing short of heroic.”

Corinna, from Practice Plus Group who were commissioned to deliver flu outreach clinics, said: “It has been humbling and rewarding playing our part in protecting some of the most vulnerable people in society and further protecting the NHS at this difficult time. The people we are vaccinating are so grateful, and conscious that by doing this they are helping to protect others as well as themselves. We are looking forward to going out in the mobile unit to reach those who are not resident in a hostel.”

Lena Abdu, Primary Care Network Development Manager, Alliance for Better Care, said: “Our focus has always been to deliver a safe and effective programme that affords every member of our community access to a vaccination. Alongside our seven vaccination sites, we have worked hard to introduce mobile solutions that help us to reach more vulnerable members of our community and those that may find it harder to access vaccination sites. We’re pleased with the progress we’ve made and are grateful to our partners and volunteers for helping us to bring such initiatives to life.”  

About Surrey Heartlands Health and Care Partnership
Surrey Heartlands Health and Care Partnership is a group of health and care organisations working together – with staff, patients, their carers, families and members of the public – to transform local services and support people to live healthier lives.  Together they are known as an ‘Integrated Care System’ – partnerships where health organisations, the local authorities and others take a collective responsibility for improving the health of the local population, managing resources (including money) and making sure services are high quality.

Alliance for Better Care (ABC)
ABC is a GP Federation covering East Surrey, Crawley, Horsham and Mid-Sussex. It is working with practices within their PCN groupings to deliver the Covid Vaccination Programme. ABC has launched seven vaccination sites, as well as a roving team and mobile vaccination unit. For regular updates on each site please visit: https://abcltd.org.uk/covid-vaccination-programme/

Surrey Muslim Association statement on Covid-19 vaccinations

The following statement has been shared by Surrey Muslim Association

As Surrey Muslim Association, we understand the concerns around vaccinations in general and specifically the three Covid-19 Vaccines. We are living in times when it is easy to spread false information, which appears true and convincing; but in these times, we must follow the guidance of ‘those who know’ (Qur’an, 21:7 and 16:43).

In a fast-paced situation, the level of scrutiny vaccines are facing at the present time is unprecedented. The Pfizer/BioNTech, Oxford-AstraZeneca and Moderna vaccines have been approved by the Medicines and Healthcare Products Regulatory Authority (MHRA); the MHRA is regarded as the most credible and trustworthy authority of its kind in the world.

Both medical experts and Islamic scholars have researched the three Covid-19 vaccinations and declared they are halal/permissible. In light of the research of these expert scholars, we — the Imam’s of Surrey and those represented at Surrey Muslim Association — would like to reiterate that all vaccines for Covid-19 are halal (permissible).

The British Islamic Medical Association (BIMA) have also shown confidence in the vaccines and are recommending taking vaccines.

Disclaimer: This statement is the opinion of the Imam’s and scholars; as with anything, please do your due diligence, consult with your GP, and make your own informed decision.

  • Imam Hashmi, Head Imam, Shah Jahan Mosque, Woking
  • Imam Joynal Ahmed, Head Imam, Epsom and Ewell Islamic Society
  • Imam Mahboobur Rahman, BCA, Horsell
  • Imam Dr Syed Naqvi, Al Asr Education and Community Centre, Woking
  • Imam Muhammad Husain Kazi, Ashford and Staines Community Centre
  • Imam Misbah Uddin, Dorking Muslim Community Association Ltd
  • Imam Abdul Malik Ezhari, Al Kharafi Mosque, Camberley
  • Imam Abdur Rab, Addlestone Mosque
  • Imam Dr Husni Hammuda, Chaplain and Imam, University of Surrey
  • Abdul Majid Hawa, Acting Chairman, Runnymede Muslim Society 

Find out more about Covid-19 vaccines using the following links:

Surrey Heartlands Vaccine Update

Weekly news from Surrey Heartlands  vaccination programme and wider Covid-19 response Week Comm 25th Jan 2021

Over 60,000 people receive first dose

The latest data shows that up to the end of Sunday 17 January, 62,707 people had received the first dose of their Covid-19 vaccination in Surrey Heartlands. That includes over 60% of people over 80 years of age. We are also on plan to complete a visit, where possible, to all older adult care homes by 24 January. Some homes may be visited after this date due to Covid outbreaks and those visits are being rescheduled. The vaccination of health and social care workers continues and we are currently on track to offer a vaccination to these groups by mid-February.

People aged 70+ and clinically extremely vulnerable

At the start of this week, a national announcement from the NHS confirmed that vaccinations can also now be offered to cohorts 3 (75-79 year olds) and 4 (70-74 year olds and the clinically extremely vulnerable). In Surrey Heartlands we are continuing to prioritise people over 80 and care home residents and where possible are beginning to contact those in cohorts 3 and 4. The rate at which we can vaccinate is still dependent on vaccine supply. We will be in touch with more people aged 70+ and those who are clinically extremely vulnerable as quickly as possible.

Dedicated enquiry service launched

We have launched a dedicated Covid-19 vaccination enquiry service this week. This is not a vaccination booking service but we hope it will help our partners to signpost members of the public or other colleagues when answering questions. We would ask for your help in referring people to our detailed FAQs first so our call handlers are free to focus on more complex and individual enquiries.

Email[email protected]
Call:     0300 5612 500 (open 9am – 4pm, Monday – Friday)

Translated and easy read information

Information guides about the vaccination, why you need to wait to be contacted, what to expect after the vaccination and tailored advice for healthcare workers, social care staff and women who are pregnant or are thinking about getting pregnant have been produced. They are available in a range of different languages and easy read formats – take a look

Vaccination views

Doreen Hine from Chertsey was thrilled to be invited to receive her vaccination a few minutes from home at Chertsey Hall. 

“It was quite exciting really. I was so pleased to be amongst some of the first getting their vaccine. I just feel it’s like the light at the end of the tunnel. Hopefully everyone will realise that they should get the vaccine for themselves and people around them. I didn’t feel a thing and to be honest I’m quite looking forward to the second one and the reassurance of the protection it gives from this awful virus.”

A team effort

There are a number of ways vaccinations are being rolled out locally. This includes hospital hubs, a large centre at Epsom Racecourse (run by CSH Surrey), a roving model taken into people’s homes and GP-led services. Groups of GP practices (know as Primary Care Networks) are working together to vaccinate patients from local community settings (rather than individual surgeries) where there is more space and easier access for larger numbers. 

Dr Caroline Baker, Woking GP and CEO of NICS GP Federation explains the partnership work that enabled them to get vaccination services up and running within just 10 days. She said: “This has been an incredible team effort. From the co-ordination by our GP federation, primary care team, Chief Clinical Pharmacist and medicines team, support from district and borough colleagues with venues and volunteers, paramedic colleagues supporting delivery and our hospices bringing equipment – the good will and collaboration has been outstanding.”

Picture credit McLaren Automotive (l-r): Ruth Nic Aoidh – Executive Director at McLaren, Ray Morgan – Chief Executive of Woking Borough Council and Dr Caroline Baker. Taken at Victoria Gate vaccination service in Woking.

Team Vaccine

Our valiant volunteer, Alan braved the rain to help local residents attending our vaccination service at Woodhatch in Reigate. Our local communities have really rallied to support the effort to get vaccination services running smoothly – we couldn’t do it without them. 

Hitting the headlines

With the launch of our large vaccination centre at Epsom Racecourse last week combined with 16 GP-led services, 3 hospital hubs and a local pharmacy there has been lots of interest from the media. 

Secretary of State for Health and Care, Matt Hancock and Professor Stephen Powis, National Medical Director visited the Epsom site to hear from staff and patients about the progress being made.

National, regional and local media followed the action and you can see some of the highlights below…

  • BBCSky NewsITV – all covering the large vaccination centre launch at Epsom Racecourse, including an interview with 89 year old Moira Edwards from Epsom was first to receive her vaccine and said it was “extremely important” to get it.
  • Surrey Live – covering the Epsom launch and overall progress with the programme.
  • The Sun – Jane Moore, a columnist at The Sun, volunteered at the Epsom vaccination centre last weekend. 
  • BBC Radio Surrey – Listen to Dr Sally Johnson, Clinical Lead for Covid Vaccinations in Surrey Heartlands answering listeners questions.
  • Woking News and Mail – article on the roll out at Victoria Gate.
Secretary of State for Health and Care, Matt Hancock meets the team at Epsom Racecourse

Listen to Dr Phil Ridsdill-Smith, Chief Executive of Procare and GP Partner at Haslemere Health Centre speaking from G Live about the vaccination rollout out to Guildford and Waverley residents. 

Listen to 82-year-old retired teacher, Derek Mersh speaking to BBC Breakfast. He was the first to receive his vaccine at Superdrug in Guildford.

How effective is the vaccine?

The 1st dose of the COVID-19 vaccine should give you good protection from coronavirus. But you need to have the 2 doses of the vaccine to give you longer lasting protection.

There is a chance you might still get or spread coronavirus even if you have the vaccine. Although the vaccines are effective at stopping people getting sick from Covid, there is not enough evidence yet on whether they also prevent asymptomatic infection and transmission.

This means it is important to:

  • continue to follow social distancing guidance
  • if you can, wear something that covers your nose and mouth in places where it’s hard to stay away from other people

Read more about why vaccines are safe and important, including how they work and what they contain.

Find the answers to many more frequently asked questions

20 services across Surrey Heartlands

We now have 20 vaccination services operating across Surrey Heartlands. All sites require booked appointments so please wait until the NHS invites you for your vaccination.

Ashford and St Peter’s Hospitals Medwyns Surgery –
Dorking
Centenary Hall – HorleyRoyal Surrey County Hospital – Guildford
Chertsey HallSt Christopher’s Church – Haslemere
Cranleigh Village HallSuperdrug – Guildford
Emberbrook Surgery in Thames DittonSurrey and Sussex Hospital – Redhill
Epsom Downs RacecourseTandridge District Council Offices – Oxted
Fitznells Manor Surgery – EwellThe Hythe Centre near Egham and Staines
G Live – GuildfordThe Westway – Caterham
H&M building, The Heart Centre – WaltonVictoria Gate – Woking
Holmhurst Surgery – RedhillWoodhatch – Reigate

See our vaccination FAQs 
Coronavirus (COVID-19) Vaccination FAQs (surreyheartlandsccg.nhs.uk)

If you can’t find the answer to your question you can all us on 0300 561 2500 (lines are open from 9am to 4pm, Monday to Friday) or email us at [email protected] 

Your feedback
Please send us your feedback. If you want to share your ideas for improving services across Surrey Heartlands then we’d love to hear from you. Or if there’s more you’d like to see covered in our newsletter, please let us know: [email protected]

Surrey Police warns residents after rise in Covid-19 vaccine scam

Surrey Police is warning residents to stay alert to rising scams relating to the Covid-19 vaccine.

Fraudsters are sending phishing emails and texts, making cold calls and directly door stepping people with offers of a Covid-19 vaccine. Often they claim to be from the NHS and direct victims to an authentic looking website where they’re asked for their personal details. In some cases, the victim is told that someone will attend their home to administer the vaccine.

They will typically take money from the victim by charging for the vaccine or by harvesting their personal and financial details which they will use to sell or take money from their bank account.

Please remember that the NHS will never:

•            Ask for payment – the vaccine is free for everyone

•            Ask for your bank details

•            Arrive unannounced at your home to administer a vaccine

•            Ask you for your personal details via email or text.

 

Elderly and vulnerable people who are often isolated, particularly due to the Covid-19 pandemic, are often a target for these scams. A recent case in Surrey saw an elderly man who suffers from dementia receive a call from someone asking to visit his home to administer his Covid-19 vaccine. Fortunately, his carer arrived during the call and managed to intercept the scam. As a result, the victim’s family and neighbours were spoken to and alerted to look out for any further scams.

Detective Chief Inspector Rob Walker said: “Preying on vulnerable people is completely unacceptable – and it’s even more callous when we’re facing the tough challenge of being isolated from our loved ones during a pandemic. Please check in with your elderly or vulnerable neighbours and loved ones – offer your support and keep an eye on who is visiting their homes. They might not be aware of these scams, so if you can talk to them and give them our prevention advice, it could make a world of difference.”

If you receive a phishing email or text, don’t click on any links or attachments. Similarly, if you receive a cold call hang up and report it to the Crimestoppers Covid fraud hotline on 0800 587 5030.  If you’re approached at home, please contact us directly by calling 101 as soon as you can.

If you are reporting on behalf of someone else who is particularly vulnerable, please call us. We have dedicated caseworkers who will work with victims to support them and help to prevent them from falling victim to further scams.

Advice From Surrey Police Regarding Dog Thefts

Lockdown has naturally increased the amount of time we’ve spent at home, and subsequent demand for pets has also increased. The demand for puppies is so high that prices have also increased, and sadly this means that criminals are stealing dogs to breed from or sell on for a profit.
 
Surrey Police  are aware of specific rumours on social media about persons trying to lure or entice dogs away whilst on walks with their owners. We have not received any direct reports of this, so if you have witnessed or experienced it, please report it to us.
 
However, do not rule out the possibility that someone may just want to say hello to your dog, and not mean you or them any harm.
We would recommend vigilance and following our safety tips below to help protect your pet from being targeted.
 

Some tips are applicable to all pets, not just dogs, so please read and share with others:

Ensure your pet is microchipped and registered with up to date information.

 

• Invest in a collar and name tag, and use your surname rather than your pet’s name on name tags. Make sure to include your telephone number so you can be easily contacted if your pet is found.

 

• Take plenty of clear photos of your pet (not hard for most animal lovers!). Remember to include any distinctive markings that could identify your pet.

 

• Don’t leave your dog unattended in the garden, the car or outside shops if at all possible.

 

• Review your social media security settings, and be careful with the details you share, especially when it comes to your pets, your location or your favourite walking spots.

 

• Pay attention to your surroundings and know where your dog is at all times when out walking. Be mindful of anyone trying to distract you or draw your dog’s attention away from you. If you feel that someone is following or watching you and your dog in a way that makes you feel uncomfortable, call police.

 

• We know that some dogs may live in kennels outside. Please ensure you make it as hard as possible for some to break in. Use multiple locks and have CCTV cameras covering the kennel as a deterrent.

 

• Ensure all gates are locked at top and bottom with a shoot bolt and padlock.

 

• Ensure gardens and yards are secure so that no one can gain entry or pull your dog out. Make sure fences and hedges are secure, with no gaps that a dog can squeeze through.

 

• Consider driveway alarms and CCTV – these can act as a visual as well as a physical deterrent.
 
If your dog is stolen, call police or report it to us via our website:

Notify your microchip database provider immediately and advise Dogs Lost either via their website or Facebook page. They will offer help, support and advice.

If you have any information about dog thefts or illegal puppy farms, we need to know so we can act. You can report any information to us online via our website:
You can also direct message us via Surrey Police social media channels or call 101. In an emergency, please dial 999.
Alternatively, if you don’t feel comfortable talking to police, you can call independent charity Crimestoppers instead on 0800 555 111.

Health, Wellbeing and Emotional Wellbeing Support for Children in Surrey

Guide for Parents and Carers, January 2021

As we adjust to the latest national COVID-19 lockdown, it is important that you know how to access the right advice, guidance and support for your family. This brief guide highlights a range of resources to help maintain your child’s wellbeing and to address any emotional needs, as well as guidance to help you spot early signs. 

 

Telephone Advice Lines

NHS 111
If your child is unwell or has an injury and you are worried call NHS 111. They are available 24/7 and will get you the right help including booking timed appointments at A&E if needed.

Children and Family Health Surrey 0 –19 Advice Line01883 340 922
8am-5pm Mon-Fri exc Bank Hols. Contact their advice line for help on all aspects of child health, development and parenting.

Childline
Counselling service for children and young people available any time via phone or online:

Domestic Abuse Helpline01483 776 822
9am-9pm 7 days a week. Please reach out if you need to talk. You can also visit the website: www.healthysurrey.org.uk/domestic-abuse

Children’s Text Service

Chat Health 07507 329 951, 11-19 yrs
9am-5pm Mon-Fri exc Bank Hols. Your child can text a School Nurse directly to chat confidentially about anything troubling them like anxiety, sleep issues, exam stress or eating.

Online Support

NHS.UK Information and advice on health conditions, symptoms, healthy living, medicines and how to get help. www.nhs.uk

Kooth.com
Online mental wellbeing support for children from 10 years upwards in Surrey including a virtual chat with a trained member of the team. www.kooth.com

Qwellfor Parents of SEND Children
Online emotional wellbeing support for parents and carers of children and young people with special educational needs and disability in Surrey: www.qwell.io

Healthy Surrey
Support for parents to look after your own mental health plus advice for keeping your family well. www.healthysurrey.org.uk

Emotional Wellbeing and Mental Health Resources

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Health, Wellbeing and Emotional Wellbeing Support for Children in Surrey

Guide for Parents and Carers, January 2021

As we adjust to the latest national COVID-19 lockdown, it is important that you know how to access the right advice, guidance and support for your family. This brief guide highlights a range of resources to help maintain your child’s wellbeing and to address any

emotional needs, as well as guidance to help you spot early signs.

    
    

 

NHS 111

If your child is unwell or has an injury and you are worried call NHS 111. They are available 24/7 and will get you the right help including booking timed appointments at A&E if needed.

 

Children and Family Health Surrey 0 – 19 Advice Line 01883 340 922 8am-5pm Mon-Fri exc Bank Hols

Contact their advice line for help on all aspects of child health, development and parenting.

 

Childline

Counselling service for children and young people available any time via phone or online:

 
  

 

Domestic Abuse Helpline 01483 776 822

9am-9pm 7 days a week. Please reach out if you need to talk. You can also visit the website: www.healthysurrey.org.uk/domestic-abuse

Chat Health 07507 329 951, 11-19 yrs

9am-5pm Mon-Fri exc Bank Hols

Your child can text a School Nurse directly to chat confidentially about anything troubling them like anxiety, sleep issues, exam stress or eating.

 
  

NHS.UK

Information and advice on health conditions, symptoms, healthy living, medicines and how to get help. www.nhs.uk

 

Kooth.com

Online mental wellbeing support for children from 10 years upwards in Surrey including a virtual chat with a trained member of the team. www.kooth.com

 

Qwell for Parents of SEND Children Online emotional wellbeing support for parents and carers of children and young people with special educational needs and disability in Surrey: www.qwell.io

 

Healthy Surrey

Support for parents to look after your own mental health plus advice for keeping your family well. www.healthysurrey.org.uk

 

 

 

Every Mind Matters

Advice for parents and carers on looking after your child’s mental health and self care videos for young people. www.nhs.uk/oneyou/every-mind-matters

 
  

 

Young Minds

Useful tips and ideas for how to support your children with worries or mental health problems. youngminds.org.uk/find-help/for- parents/supporting-your-child-during-the- coronavirus-pandemic/

 

MindEd for Families

Advice and information from specialists and parents to help you understand what problems occur and what you can do best to support your family. www.minded.org.uk

 

Jigsaw South East

Supports bereaved children and young people and those facing the loss of a loved one. www.jigsawsoutheast.org.uk

 

The Surrey Wellbeing Partnership is a group of voluntary sector organisations working together to improve the wellbeing of Surrey children, young people and families. Contact [email protected] to link to your local charity or visit their Facebook page www.facebook.com/Surrey-Wellbeing- Partnership-103386114667958

COVID-19 Parents Resource Pack

Surrey’s Educational Psychology team has created a resource pack full of tips to help you cope with managing your children’s remote learning, dealing with anxious feelings, coping with change, and ideas for wellbeing activities. search3.openobjects.com/mediamanager/ surrey/fsd/files/educational_psychology-

_coronavirus_covid_resource_pack_1.pdf

 

Free Online Parenting Guides

Online guides to help you understand your child’s or teenager’s emotional development to improve your relationship. childrenshealthsurrey.nhs.uk/services/

free-online-guides-families

 

Rise Above

Online films and info for young people on things they worry about but might not discuss such as body image, relationships and coping with unhelpful thoughts. www.riseabove.org.uk

 

Safe Space Health

Physical, emotional and wellbeing health information in an accessible, fun and interactive way for 11 -14 yr olds. www.safespacehealth.uk

 

Family Learning

Online parenting courses for parents and carers who are struggling to support their children with school, homework or behaviour issues. www.surreycc.gov.uk/schools-and- learning/adult-learning/courses/family-learning

 

Family Information Service

Information and signposting for families in Surrey covering childcare, education, family finance and wellbeing plus COVID-19 resources. www.surreycc.gov.uk/people-and- community/families

 

 

 

 

Every child and young person feels low, angry or anxious at times. But when these feelings don’t pass quickly or are affecting them significantly, it’s good to get help.

 

You know your child best, and what is normal for them, so if you’re worried take a look at the self help resources in this guide or contact your school. Here are some of the signs to look out for.

 

Early Signs for Children and Young People of All Ages

 

Significant changes in behaviour

Ongoing difficulty sleeping

Withdrawing from social situations

Not wanting to do things they usually like

Self-harm or neglecting themselves

 

Signs for Primary School Children

 

Persistent low mood or unhappiness

Increased irritability over extended periods

Lack of energy for no obvious reason

Disturbed sleep

Increased anxiety

Withdrawn behaviour or social isolation

Reduced appetite or unusual eating behaviour

Reduced school performance or repeated truanting

Severe aggression or getting into trouble with authority

Poor concentration and attention

 

 

Signs for Secondary School Children

 

 

      

 

 

 

 

What is an Eating Problem?

Changes in your child’s eating habits as they grow up are normal. They might want to eat healthy meals to improve their wellbeing or comfort eat when stressed. But if they aren’t eating a regular balanced diet or become preoccupied with their body shape it could start to become a problem.

 

An eating problem is when eating habits become unhealthy, such as eating too much or eating too little, becoming controlling about what they eat and being unhappy, worried and preoccupied with things such as weight and shape. An eating problem may develop into an eating disorder.

What is an Eating Disorder?

Anyone can develop an eating disorder at any age. They can be a way of coping with feelings or situations that are making your child unhappy, angry, depressed, stressed, or anxious.

 

Some examples of eating disorders include avoidant/restrictive food intake, bulimia, binge eating, and anorexia. They are not always easy to recognise as they each have different symptoms. However there are some initial behaviours outlined below which can be an indication that you child may be developing an eating disorder.

 

 

 
  


Eating Disorders – Know the First Signs

 

 

 

 

 

 

 

If you are worried about your child’s emotional wellbeing please contact their school. Whether they are learning from home or going in to school, our staff are here to help you. Speak to the Wellbeing Lead or Special Educational Needs Co-ordinator.

 

They can support you and put you in touch with the team of education, health and wellbeing staff linked to every school. This team is here to support your child with emotional wellbeing and mental health concerns and includes your School Nurse, CAMHS Early Intervention Service and Educational Psychologist. They can refer your child to other services with your permission if necessary.

 

Brief introductory films on each of the health and wellbeing teams in Surrey schools are available on the Healthy Surrey website.

 

School Nurses

The School Nursing Team promotes physical health and emotional wellbeing in schools and the community. This includes anxiety, self harm, bereavement, sleep issues, illnesses, sexual health, healthy eating, exam stress and bullying.

 

Contact your School Nurse through your child’s school or via the 0 – 19 Advice Line on

01883 340 922 (Mon-Fri, 8am-5pm)

 

CAMHS Early Intervention Services These Services are made up of Primary Mental Health Workers, Child Wellbeing Practitioners and Emotional Wellbeing School Nurses. They support children and young people when they begin to feel emotionally or mentally unwell, helping to build resilience and improve wellbeing to reduce the chances of problems becoming more serious.

 

Contact CAMHS Early Intervention Services through your child’s school or via the CAMHS Single Point of Access on 0300 222 5755 (Mon-Fri 8am-8pm, Sat 9am-12pm)

 
  

Educational Psychologists

Educational psychologists can support your child if you’re concerned about their emotional wellbeing. They focus on problem solving, providing information and signposting.

 

Contact your Educational Psychologist through your child’s school or via the consultation line in your local area from 1-4pm each Wednesday: North East Surrey: 01372 833588

South East Surrey: 01737 737777

North West Surrey: 01483 518130

South West Surrey: 01483 517179

Covid-19 Vaccination Programme – Briefing Update

Covid-19 Vaccination Programme – Briefing Update From Surrey Heartlands:

Our vaccination programme scaled up considerably this week with the launch of our large vaccination centre at Epsom Racecourse on Monday (11 January). This site is also shared with some of our GP-led vaccination services. It means significantly more people can be vaccinated and is initially focusing on people over 80 years of age and health and care workers.

Secretary of State for Health and Care, Matt Hancock and Professor Stephen Powis, National Medical Director also visited the launch to hear from staff and patients about the progress being made.

We also now have all our planned GP-led services up and running and the first pharmacy vaccination site open in Guildford.

The full list of services is:

 G Live – Guildford

Emberbrook Surgery in Thames Ditton

Cranleigh Village Hall

Epsom Racecourse

Chertsey Hall

Fitznells Manor Surgery – Ewell

The Westway – Caterham

Medwyns Surgery – Dorking

St Christopher’s Church – Haslemere

Holmhurst Surgery – Redhill

The Hythe Centre near Egham and Staines

Tandridge District Council Offices – Oxted

H&M building, The Heart Centre – Walton

Centenary Hall – Horley

Victoria Gate – Woking

Superdrug – Guildford

Woodhatch – Reigate

We are starting to receive more supplies of the Oxford Astra Zeneca vaccine. As this is easier to transport it means significant progress is also being made with vaccinating care home residents and staff.

We have also been vaccinating at the Royal Surrey County Hospital in Guildford and Surrey and Sussex Hospitals in Redhill. Other NHS staff hubs will join shortly to cover all frontline health and care staff across the county.

As more vaccine becomes available, we will move – where possible – to providing services 12 hours/day, 7 days/week.

Booking a vaccination

If you are aged over 80 you may have received a letter from NHS England inviting you for a vaccine at a larger vaccination centre which is located up to 45 minutes from your home. This is part of the national booking system. On receipt of this letter an appointment can be made online or by calling 119. Find out more.

You may also be contacted by your local GP Network. These appointments will be available in a community setting and could be closer to home. We would recommend that you take an appointment as soon as possible – this may be at a local GP-led service.

Those over 80s who haven’t been contacted yet will be invited soon; they won’t be missed out. We will then expand the programme to further cohorts, starting with the over 75s.

All vaccination sites will keep you safe from COVID-19 through a range of measures including cleaning and disinfecting and having social distancing in waiting areas. Please also wear a face covering to your appointment.

Help us to help you

  •  Please do not contact your GP practice or the wider NHS to seek a vaccine, we will contact you (if you haven’t heard yet, we haven’t forgotten you)
  • When we do contact you, please attend your booked appointments
  • Please do not arrive too early for your vaccination appointment to help us maintain social distancing measures

New support centre to manage enquiries

We have set up a dedicated mailbox and telephone line to manage enquiries – the email address is: [email protected]

The phone number will go live on Monday and details will be published on our website (www.surreyheartlandsccg.nhs.uk) and in our next update.