Website Beaverbrook
Luxury Country House Hotel
Do you take pride in delivering truly unforgettable and enchanting guest experiences?
The Role
We are seeking an Assistant Guest Experience Manager to support the smooth running of our front office operation and ensure every Guest and Member receives a warm, seamless and truly 5* welcome.
You will help lead our Reception, Hall Porter and Duty Manager teams, keeping all front-of-house areas immaculate while delivering exceptional service throughout the guest journey. Willing to help cover team shifts when required, ensuring continuity of service.
Key responsibilities include:
Leading, training and motivating the team to deliver consistent, high-quality service.
Supporting the Head of Guest Experiences with rotas, recruitment, performance management and team communication.
Handling guest queries, complaints and billing confidently and professionally.
Ensuring smooth check-ins/outs, accurate room status and strong coordination with all departments.
The Person
The successful candidate will be confident and guest-focused, with excellent communication and organisational skills. With 5* hospitality experience and familiarity with LQA standards, you will bring a passion for exceptional service, impeccable attention to detail and the ability to inspire those around you.
Shift Pattern
The ideal candidate will be flexible, working any 5 days out of 7, based on a 40 hour week.
Salary: Competitive. Plus tronc.
Benefits
In addition to a competitive reward, we are committed to investing heavily in your development and helping you grow a long-term career with Beaverbrook.
As a member of our team, you can expect to receive:
Competitive salary
Discounts on retail, gym memberships, cinema tickets and many more with Hospitality Rewards App
Personal development support
Wide range of recognised qualifications and development opportunities
Discounted rates on Food & Beverage
28 days annual leave (including Bank Holidays), rising by 1 day each year for 5 years
Pension
Life Insurance
Sick Pay
Long Service Awards
Cycle to work scheme
Earn up to £600 through our recommend a friend scheme
Uniforms
Free parking
And other local benefits
**Staff Accommodation Available**
To apply for this job email your details to recruitment@beaverbrook.co.uk.
