Seasonal Admissions & Retail Team Leader

Brooklands Museum is the birthplace of British motorsport and aviation, and the home of Concorde.  Located on the 30-acre site of the world’s first purpose-built motor racing circuit and the most productive aircraft factories in Europe in the twentieth century, Brooklands Museum welcomes around 185,000 visitors each year.  These are made up of members of the public, Brooklands Members, VIPs, corporate hospitality guests and school groups.  The Museum is operational 7 days a week, only closing for Christmas Eve, Christmas Day and Boxing Day.

As we are a visitor attraction, our priority is delivering a memorable and inspiring experience for all ensuring we meet our commitment of ‘Brooklands at its best, every day’.  We want everyone coming to the Museum to have the very highest quality experience and for their time spent at the Museum to be memorable, enjoyable and inspiring.  This is not only for our visitors, although they are an absolute priority, but also for our volunteers and staff.  So, no matter what role you join us in, you will have a very important part to play in this.

 

We are currently looking for a Seasonal Admissions & Retail Team Leader to join our current front of house team as soon as possible on a fixed term full time contract until the beginning of November 2025. As part of the Visitor Experience Team, you will report to our Admissions and Retail Manager and play your part to ensure that the Museum consistently provides a high-quality experience to all.  You will support the “on the day” admissions team to provide all visitors with an engaging welcome and a friendly goodbye, maximise income opportunities through voluntary donations, gift aid on entry admissions and sales in the shop.

 

You are the face of the museum for our visitors and will be the first and maybe the last team of people our visitors will see!  Your interactions with our visitors can really make someone’s visit special.  With knowledge and enthusiasm, you will help visitors to find their way around our collections, share stories and facts about the Museum to help every visitor understand ‘it happened here at Brooklands’ and help us deliver ’an incredible day out’ every day.

When covering as Supervisor you will work closely with staff from other departments you will ensure that you keep up to date with developments in the museum including changes on our offer, new events and activities, you will also be responsible for making sure the team are always aware of what is happening at the museum and have a detailed knowledge of our events and retail products so they can confidently impart this with visitors.

 

We are looking for someone who has previous experience working in a retail or visitor operation with working knowledge of retail best practice and great customer service within a target driven environment. You will need to have strong influencing and negotiation skills and the ability to foster and maintain successful working relationships with both colleagues and contacts.

 

If you’re passionate about ensuring our guests have the very best experience with us, delivering service with a smile in your short interactions with people and showcasing Brooklands at its best, every day, then we would love to hear from you!

 

How to apply

 

Please apply via our recruitment website where you will find the full job description and further information about working at Brooklands Museum. You will be asked to submit your CV and a covering letter detailing how your experience could help us in this role and how you meet the requirements of our person specification. Please keep your covering letter to no more than two sides of A4. Previous applicants need not reapply.

We will interview as soon as applications are received so, please don’t wait to apply. If we receive a high volume of quality applicants, we may close this vacancy earlier. 

 

Benefits 

We offer a number of benefits to suit your lifestyle and include:

– Annual leave of 25 days in addition to Bank Holidays and Christmas Eve

– Flexible Bank Holiday policy enabling you to take Bank Holidays at a time that suits you

– Flexible working to help you manage your home and working life

– 4% employer contribution into your pension

– Free Onsite parking

– 20% discount in our onsite café and Museum shop

– Free access to all that Brooklands Museum has to offer

– Access to our Reward Website providing access to deals and discounts for hundreds of shops online and in store, helping you save money on everyday shopping

– Full access to our online wellbeing hub providing access to a 24/7 telephone support line, telephone counselling sessions and expert support

– Access to our team of fully trained Mental Health First Aiders

– Opportunities for continuous learning and professional development

 

Working at Brooklands Museum

Brooklands Museum is a fast paced, unique and fun place to work, you’ll need to be able to keep a number of plates spinning every day but that just what makes Brooklands the special place it is. We are proud to have been a finalist for Surrey Employer of the Year in 2021 and a finalist for Large Visitor Attraction of the Year in the Beautiful South Awards 2022.

In line with our charitable purpose, we are active in ensuring that Brooklands is inclusive, so that everyone can feel welcome at, and benefit from, Brooklands Museum, including as visitors, staff, trustees, volunteers, members, partners, freelancers, contractors, participants, schools, and anyone else who wishes to visit or be involved with the Museum.

We have invested in our organisational culture over recent years and encourage everyone to be their true self at the Museum. The team have committed to ensuring we all feel involved, supported, and appreciated, by working as one team, communicating thoughtfully, being proactive and showing we care.

We recognise and embrace people that work in different ways, so if you need any adjustments to our recruitment process, please speak to our recruitment team who will be happy to support you.