All Change at Surrey Connect Buses

Surrey Connect Bus service is changing from the 2nd September 2024.  

Surrey Connect is a digital on-demand bus service, known as a Digital Demand Responsive Transport (DDRT) solution, that is available in  parts of Surrey. It is a safe and reliable bus sharing service that will connect you to your local community.

The connect service uses accessible minibuses, with journey bookings made on a first come first served basis. Our software cleverly groups customer demands together in real-time.

During the last 2 years, journeys on the Surrey Connect service have increased dramatically. The service is so busy that passengers can’t get journeys when they want them. It’s really encouraging that so many people want to use Surrey connect but S.C.C need to make sure that the service can carry as many people as possible. Continuing with a door to door service will not allow them to do this.

Using a stop to stop approach will allow them to have more people travelling on shared journeys and reduce travel times for passengers. They know from their experience over the last 11 months with their other Surrey connect services, all operating on a stop to stop basis, that a short walking distance for the passenger can have a high positive impact on service efficiency.

Passengers will continue to be able to choose from a huge number of pick up and drop off locations within the designated operating zone. These pick up and drop off locations are a mixture of existing bus stops and new ‘virtual bus stops’ that they are introducing. These virtual bus stops have been located to ensure that existing users are no more than 400m away (approximately 4-5mins walk) from their usual door to door pick ups.

The stop to stop service will go live on 2nd September 2024. Bookings for door to door journeys will close on 25th August 2024. All journeys booked from the 26th August will be booked using the stop to stop service.

If a virtual bus stop doesn’t look suitable for you, please do get in touch so we can investigate but please bear in mind that a review will not necessarily mean we will be able to move the virtual stop outside your house. If you require an additional virtual bus stop please contact them at  [email protected]

A map showing the new service area will be available on their website shortly www.surreycc.gov.uk/surreyconnect